'Quiet Space' shopping hours (Wednesday 3:30 pm to 5:30 pm) have been introduced into some Kmart stores to provide a low-sensory shopping experience. This dedicated shopping period is for shoppers who are or who have a family member on the autism spectrum. It may also be a popular time for people who prefer a quieter and calmer atmosphere when they are browsing and shopping.
When is it?
Every Wednesday from 3.30 pm - 5.30 pm a number of Kmart stores around the country will provide a low-sensory shopping time which will include reduced noise and distractions.
What's it like?
Further moves to support this 'Quiet Space' period include:
- Dimmed store lighting
- The Kmart radio will be turned down
- The lowest level volume will be set on the registers and scanners
- There will be limited trolley collections
- There will be minimal cages on the shop floor
- Unless there is an emergency there will be no PA announcements
- Additional team members will be available to support customers
Aspect Australia and Ability Options have collaborated with Kmart to see this move introduced and there is the hope that it will "give some of our Kmart customers and communities, time and space to calm their sensory systems in a low-stress atmosphere".(Kmart spokesperson)
Sensory Maps
To assist shoppers with locating areas of a store that may have increased sensory stimuli and to plan their shopping trip in advance, there are maps available online, keeping in mind that layouts may be different from store to store.
Where is it available?
- South Australia – Churchill, Mt Barker
- Western Australia – Bunbury, Midland, Innaloo, Rockingham
- New South Wales / ACT – Gungahlin, North Rocks, Pagewood, Minto
- Victoria – Templestowe, Wangaratta, Sanctuary Lakes, Leopold
- Queensland – Toowong, Victoria Point, Stafford, Oxenford, Morayfield, Arana Hills
- Northern Territory – Coolalinga
- Tasmania - Launceston, Newtown
More information
Both Coles and Woolworths also offer quiet times for customers who need it.
For more details including a list of participating stores go to Coles Quiet Hour.
