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Jenny (15/9/1936-27/6/2023), led the establishment of IDEAS, an independent information service for people with disability and their families based in Tumut in NSW from the early 1980s. A computerised service from the start, it now operates nationally.
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What is eBility?
eBility connects buyers and sellers of all things disability, new and secondhand. From aids, equipment and assistive technology (AT) to accessible vehicles and properties. eBility is the leading Australian accessible classifieds site and has a long and respected history. Established way back in 1998, eBility is now owned and operated by IDEAS, the knowledge experts in fact-checked verified disability information and connection.
Our purpose
- To make it easier and quicker for people with disability to find relevant new and used products in an accessible format, so you can power up your life.
- To offer value by connecting sellers and buyers and free access for those wishing to donate items to new homes and users.
- To support and promote web accessibility always, with tips, tricks, and hacks written by subject experts.
Click below to learn more about eBility, to see the current classified listings or to post your own classified now.
IDEAS does information so you can do life.
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Procedures
Any customer using our service has the right to inform an IDEAS staff member that they have a complaint.
The receiving, recording and responding to a customer complaint.
Feedback and Complaints can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or you can call IDEAS on 02 6947 3377.
- The complaint is documented in the IDEASHub Feedback/Complaints register. All correspondence with the customer is documented in full detail.
- If the staff member is unable to resolve the complaint immediately, the staff member will advise the customer that the complaint can be escalated to the responsible Manager. The caller is offered two choices,
- to wait on-hold while their call is transferred, or
- the staff member can take their name and contact number and the Manager or Executive Officer will return their call within 48 hours. (Business days)
- The staff member is to brief the Manager or Executive Officer regarding the nature of the complaint prior to the transfer of the call and the steps currently taken to resolve the matter. The Manager or Executive Officer will attempt to resolve the complaint within 14 days from receipt of the complaint.
- The Executive Officer will inform a Board member or Chairperson of customer complaint with relevant details as reasonably necessary, or if the customer complaint is required to be escalated to the Board for further resolution.
- The Executive Officer will inform the customer if they are unhappy with current suggestions of resolution they have further options they may choose between
- customer can speak to a member of the Board of Directors (the telephone numbers will be provided on request) or
- they may write to the Chairperson of the Board of their complaint (details of the address will be provided).
- The Chairperson will attempt to resolve the concern within 30 days of receipt of the complaint. If the complaint is unable to be resolved, the Chairperson will take the complaint to the next IDEAS Board meeting.
- The Board of Directors will review the complaint and provide some type of redress where it is decided as necessary and appropriate.
- If the complaint is unable to be resolved, the customer may wish to speak to the NSW Ombudsman Community Service Division. Details to be provided upon request.
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- Details
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Nutting out the NDIS
The National Disability Insurance Scheme (NDIS) is a funding framework which supports Australians with a disability, their families and supporters. It provides Australian citizens aged 65 and under who have a permanent and significant disability with funding for supports and services. Read more...
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Our Board is made up of people from a diverse range of backgrounds. Each member has a disability or some life experience of disability. They also have the necessary skills to ensure appropriate governance for our organisation.
Members of our Board voluntarily provide their time and experience, coming from all walks of life. Our Constitution governs our Board and organisation. Representation from people covers metropolitan, regional and rural areas of Australia.
Martin Heng, Chair
Martin has served as Chair of the IDEAS Board for 4 years and was appointed to the Victorian Disability Advisory Council in 2019. He has over 25 years of working in publishing & editing, having worked with Lonely Planet for over 20 years. Martin is also a regular, invited speaker on accessible travel at many travel conferences within Australia and around the world. A road accident in 2010 left him quadriplegic. Martin joined the IDEAS Board in May 2016.
Chris Dumas, Treasurer
Chris has over 25 years of experience in accounting, auditing, and business development. He has been a Director of the Public Accounting Firm Bentleys Newcastle since 1999. He has specialist technical knowledge in capital gains tax and tax-effective business restructuring. He is a key member of the Bentleys Business Service Technical Advisory Committee and the lead auditor for Bentleys Newcastle’s involvement in the NSW Workers Compensation Premium audit programme. Chris joined the IDEAS Board in November 2013.
Andrew Bokor, Board Member
Andrew’s reason for being is to contribute to the disability community through his lived experience after being discharged from the Army, serving 18 years in the Royal Australian Engineers. Being involved in the wider community allows him to exercise a strong sense of ethical justice, making people aware of their entitlements and empowering them through information. Andrew has been an IDEAS Board Member since December 2016.
Greg Auhl, Board Member
Greg has significant experience within the field of education, having been a secondary teacher and leader before moving to the Higher Education sector. He is currently a Senior Lecturer within the Division of Learning and Teaching at Charles Sturt University, where he is Course Director for the University’s Graduate Certificate in Learning and Teaching in Higher Education. Greg is the primary carer for his adult daughter, who has Down syndrome. Greg joined the IDEAS Board in December 2019.
Matthew ‘Matt’ Levy OAM, Board Member
Matt Levy was born with cerebral palsy and vision impairment. He has been to the past 5 Paralympic Games, winning in swimming 3 gold, 1 silver and 5 bronze medals. Matt has been in Corporate Change Management for over 12 years and is a graduate of the AICD (Australian Institute of Company Directors) Board of Directors. Matt has also completed an MBA in Leadership and Innovation and a Bachelor of Business in Management.
Sherine Soliman, Board Member
Sherine has 25 years of leadership expertise across Innovation, Product Development and Operations. A leader of large-scale global teams with a breadth of experience across different industries, including Medical Devices, Defence and Telecommunications. Sherine has a Bachelor of Science in Computer Sciences, has lived and worked in many geographies, and held a broad spectrum of roles ranging from hands-on technical roles in Research and Development to Project Management and Senior Management.
You can contact the Board by email: This email address is being protected from spambots. You need JavaScript enabled to view it..
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The IDEAS Annual Report outlines important milestones and achievements and includes our facts and figures i.e. our annual financial report.
Download
2022 IDEAS Annual Report2021-22 IDEAS Audited Financial Statements [PDF]Previous Reports
2021 IDEAS Annual ReportFinancial Statements 2020-20212020 IDEAS Annual Report Financial Statements 2019-20202019 IDEAS Annual Report2018 IDEAS Annual Report2017 IDEAS Annual Report2016 IDEAS Annual Report2015 IDEAS Annual Report2014 IDEAS Annual Report2013 IDEAS Annual Report 
